FAQ
Absolutely! Here's a custom Moon’s Nectar FAQ tailored to your dreamy, celestial brand vibe, with accurate info based on everything we’ve set up:
🌙 Frequently Asked Questions (FAQ)
✨ What is Moon’s Nectar?
Moon’s Nectar is a feminine sleep and self-care shop inspired by moonlight, magic, and soft rituals. We offer cozy, celestial-themed items to help you relax, unwind, and reconnect with yourself.
🛍️ What kind of products do you sell?
We sell a curated mix of dreamy products like moon lamps, plush toys, humidifiers, sleep masks, essential oil diffusers, night lights, and relaxing self-care items — all with a celestial, witchy, or kawaii twist.
🚚 Where do you ship?
We currently ship within the United States, including Puerto Rico, Alaska, and Hawaii. Note: Shipping fees may apply for non-continental U.S. addresses. We do not ship to P.O. Boxes or military (APO/FPO/DPO) addresses.
🎁 Do you offer free shipping?
Yes! We offer free shipping on all orders within the continental U.S. Shipping to Puerto Rico, Alaska, and Hawaii may include a small additional fee depending on the product.
🔁 What’s your return policy?
You may request a return within 14 days of receiving your order if the item is unused and in its original packaging. To start a return, contact us at support@moonsnectar.com with your order number.
❌ Can I cancel my order?
Yes — you may cancel your order within 24 hours of purchase by emailing us at support@moonsnectar.com with the subject line “CANCEL”.
Once your order is processed or shipped, it can no longer be canceled, but you may request a return if eligible.
💌 How do I contact you?
Reach out to us anytime at support@moonsnectar.com — we typically respond within 1–2 business days.
📲 Can I find Moon’s Nectar on social media?
Yes! Follow us on Facebook, Instagram, Twitter/X, TikTok and Pinterest for dreamy visuals, product demos, and lunar rituals. 🌙
⚡Why does my lamp have cracks or dents?
Because it’s made from real crystal, no two pieces are the same. These natural textures make every lamp unique.
